ALERT: DUE TO LIMITED TRANSPORTATION AVAILABILITY AS A RESULT OF NATIONWIDE COVID-19 IMPACTS, PACKAGE DELIVERY TIMES MAY BE EXTENDED

With additional safety precautions around COVID-19 we are fulfilling all orders in a timely manner with 95% of our orders arriving on time. Some deliveries may be delayed and we appreciate your patience during this time.

We are so sorry that shipping delays have been inevitable during the epidemic. Due to the suspension of most international airlines and the long customs clearance process, the delivery time of your package will be much longer than expected.

Under the influence of the coronavirus, the airline industry has been hit hard. Most airlines announced that they would drastically reduce the flights and air cargo capacity. Over 90% of international flights have been or will be suspended.

Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected

Our products are made available at the best prices – but patience has its rewards.

It isn't easy to get the most affordable prices in online stores. We can offer the best prices because we deal with suppliers directly. Their prices on different e-commerce stores in their country are one of the best. You are then able to secure a good deal at an affordable price. Your patience will be rewarded with the best and affordable price.

It takes some popular brands, Hot items, Handmade items, Items on Sale with a large number of customers about, one to three weeks to ship their items. It can also be affected by the item’s stock status. Jewellery is one of the most expensive items to ship, but we have included all the costs for shipping in our prices; you expect no shocking discoveries.

SHIPPING PROCEDURE:

Total Delivery Time = Processing Time + Shipping Time

After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment.

All orders that are shipped using Standard Int' l Shipping are dispatched directly to your resident country. The delivery is made by the local Post Office or any specified dispatch delivery services. It can take twelve to twenty business days for delivery. Variations in delivery time could occur; as a result of delays by International custom clearance activities. Shipping times are based on business days and they do not include weekends and holidays

Affected by local quarantine and customs clearance policies, the customs in most countries cannot process the clearance in time because of the limited manpower. Customs clearance is inefficient, and goods are stranded at the customs for much longer time than expected.

You must be aware that the time taken to process your order is not included in the shipping time. The total time it will take for your order to be delivered includes both the processing time and the shipping time.

Before we can ship your order, our suppliers have to prepare your products, do strict quality-control tests and carefully package items. The duration of preparing your items for shipping and the delivery time is the total time to receive your order.

Public holidays could also cause a variation in shipping dates because there are limited operations of both manufacturers and deliverer. We are making efforts to improve and deal with the issue, but please don't assume that it is our fault. Normal service resumes immediately after each holiday.

Please note, whilst we endeavour to deliver orders within the stated delivery times, delays caused may be beyond our control and due to our individual delivery services.

 Tracking Your Order

After we dispatch your goods, we will email you a tracking number for the courier company. If you have not received a tracking number from us, please check your junk box as well. The estimated shipping time is always valid; the information on the tracking sites does not affect the shipping time.

Tracking:
You can check your logistics TRACKING INFO here, paste your tracking number in the blank(you will receive a shipping confirmation email or text message when your order shipped and find your tracking number in it).

Please be patient. Most orders take 1-3 days to complete the verification, packing and dispatch process. If you require additional information on the location of your order, please email us at sales@thejewellerysupermarket.co.uk

PLEASE NOTE: The cost of all customs fee payments are the responsibility of the buyer. Find out about the duties, restrictions, and regulations from your local Customs Office.